Cancellation Policy

At PMR Home Needs, we understand that sometimes plans change, and you may need to cancel your order. This Cancellation Policy outlines the terms and conditions for canceling an order placed on our website.

1. Order Cancellation

1.1 Cancellation Requests You can request to cancel your order at any time before it has been processed for shipment. To cancel an order, please contact us immediately at support@pmrhomenetwork.com or call us at [Your Phone Number].

1.2 Order Processing Once an order is processed and prepared for shipment, it cannot be canceled. If your order has already been shipped, you will need to follow our return policy to return the item.

2. Cancellation Process

2.1 Before Shipping If you request a cancellation before your order has been processed for shipment, we will cancel the order and issue a full refund to your original method of payment.

2.2 After Shipping If your order has been shipped and you wish to cancel it, you must wait to receive the item and then follow our return process to return the item for a refund. Please note that you will be responsible for any return shipping costs.

2.3 Non-Eligible Orders Orders that are custom-made or personalized, or those that are marked as non-cancellable at checkout, cannot be canceled once placed.

3. Refunds for Canceled Orders

3.1 Refund Processing For cancellations processed before shipment, we will initiate a full refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.

3.2 Refunds for Returned Items For orders that are returned after shipment, refunds will be processed in accordance with our Refund and Return Policy.

4. Special Circumstances

4.1 Order Errors If we make an error with your order (e.g., incorrect item shipped), we will correct the error by either canceling the order or issuing a refund upon receipt of the returned item.

4.2 Customer Request If you need to cancel an order due to a mistake or change of mind, please contact us as soon as possible to increase the likelihood of a successful cancellation before the order is processed.

5. Contact Us

For any questions or concerns regarding order cancellations, please contact us:

Thank you for shopping with PMR Home Needs. We appreciate your understanding and cooperation regarding our cancellation policy.

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