At PMR Home Needs, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Returns

1.1 Eligibility for Returns To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging with all tags, labels, and accessories included.
• Be returned within 30 days of the purchase date.

1.2 Non-Returnable Items The following items cannot be returned:

• Gift cards
• Clearance items
• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., toothbrushes, razors)
• Custom or personalized items

1.3 Return Process To initiate a return:

• Contact our customer service team at support@pmrhomenetwork.com with your order number and reason for return.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
• Pack the item securely, including the RMA number, and ship it to the address provided.

2. Refunds

2.1 Refund Processing Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

2.2 Partial Refunds Partial refunds may be granted in the following situations:

• The item is not in its original condition or is damaged.
• Missing parts not due to our error.

2.3 Late or Missing Refunds If you haven’t received a refund after the processing time:

• Check your bank account or credit card statement.
• Contact your bank or credit card company, as it may take some time before your refund is officially posted.
• If you still have not received your refund, please contact us at support@pmrhomenetwork.com.

3. Exchanges

3.1 Eligibility for Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@pmrhomenetwork.com with your order number and details of the defect or damage.

3.2 Exchange Process

• Our team will provide you with exchange instructions and an RMA number.
• Once we receive and inspect the defective or damaged item, we will ship the replacement item to you at no additional cost.

4. Shipping

4.1 Return Shipping Costs You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Damaged or Defective Items If you received a damaged or defective item, we will cover the cost of return shipping and provide a replacement at no additional cost.

4.3 Shipping Errors If the return is due to our error (e.g., incorrect item shipped), we will cover the cost of return shipping and send you the correct item promptly.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

• Email: info@pmrhomeneeds.com
• Phone: [+414565644]
• Address: [Hyderabad]

Thank you for shopping with PMR Home Needs. We value your satisfaction and are committed to providing a positive shopping experience.